CDN Admin

AI has officially moved from novelty to necessity inside modern dealerships. Smart systems now answer inquiries, schedule appointments, and learn from every interaction to make the next one …

Whether public or private, the best‑performing groups consistently invest in training, career paths, and clear playbooks. With recruiting tight and shopper expectations rising, operational clarity beats heroics. Leaders …

CPO programs continue to pull shoppers who value warranty coverage and reconditioning standards. When paired with high‑quality review responses and transparent inspection reports, dealers build a powerful trust …

Recent franchise network data shows the U.S. store count essentially flat with small net gains and continued consolidation among top groups. EV retail sales — including hybrids and …

Despite tariff headwinds, select Volvo retailers are breaking ground on new facilities in growing suburbs, betting on brand loyalty and an expanded plug‑in lineup. Local teams are threading …

Conference sessions this year emphasized disciplined capital allocation, brand clustering in priority metros, and the importance of data normalization across DMS/CRM stacks. Operators who standardize data definitions unlock …

Dealer groups increasingly run centralized desks to triage instant cash offers, trade leads, and private‑party submissions across rooftops. That shared muscle evens out inventory imbalances and raises app‑to‑show …

Aftermarket brands are testing flagship retail showrooms near dealership clusters, creating cross‑promotion opportunities around truck gear and lifestyle accessories. The model leverages local install partners and can channel …

A headline exit plan by a Canada‑based retailer illustrates how currency dynamics, cyber risk, and localized margin pressure can sour U.S. expansion bets. Proceeds from divestitures are being …

Franchise dealers in EV‑dense metros are now standardizing high‑voltage training, insulated toolkits, and battery‑bay safety procedures. Early pilot learnings — from isolation monitoring to thermal event protocols — …